Principal Ai Solutions Architect, Customer Success
Pubblicato il 04-10-2026 - Genesys in Bologna
In this role you bridge customer ambition and AI transformation, partnering with strategic customers across EMEA to identify value and drive adoption. You will shape reference architectures, lead with a consultative approach, and deliver rapid AI-enabled outcomes. You’ll convert data insights into executive-ready narrative and guide multi-platform integration to improve CX. This is a chance to scale AI capabilities within enterprises and contribute to reusable frameworks that accelerate transformation.
- flexible-first culture
- growth through mentorship and education
- August Free Fridays
- regionally tailored programs for employees and families
- Lead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into technical priorities
- Surface underlying problems with data-driven hypotheses and direct high-leverage interventions
- Influence adoption through credible evidence and clear reasoning in the face of blockers
- Translate AI performance and business impact into executive-ready recommendations
- Define reference architectures,
data flows, and integration patterns for AI-powered experience orchestration
- Lead process-redesign workshops to achieve seamless, channel-agnostic CX and customer ownership
- Ensure designs comply with security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable)
- Deliver rapid POC/MVPs using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related suites
- Integrate Genesys AI components with customer CRM/ERP and third-party systems
- Establish KPIs and analytics to measure model and journey performance from day one
- Design evaluation frameworks for production AI quality (intent accuracy, retrieval, relevance, goal completion)
- Build automated eval pipelines for prompt variants, guardrails, and model versions
- Architect agentic systems with clear topology, tool schemas, and orchestration logic
- Measure success through production adoption and tangible o