Digital Services Operation Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87rh3o

D-Orbit is looking for a Digital Services Operation Specialist to join our Space Cloud Business Unit based in Fino Mornasco. You will become part of a dynamic growing group responsible for the end-to-end delivery of Space Cloud services, acting as the primary operational interface between customers, internal engineering teams, and business stakeholders. The role owns the successful execution of customer missions from contract signature through service completion, ensuring delivery on time, quality, and within budget.

You will also work with the team to support and manage the software integration of algorithms and applications within our fleet of Intelligent Network Nodes (INNs), development of operational procedures and features, contribute to the development of new tools/applications as well as defining new processes to support Space Cloud infrastructure for all current and future INNs.

Tasks and Responsibilities
- Responsible for customer journey, starting from contract signature until completion of the contract.




- Support integration and verification activities between customer applications and Space Cloud infrastructure.
- Lead onboarding and technical discussions with customers to identify needs and perform requirements breakdown, operational objectives and delivery milestones.
- Promote customer satisfaction while protecting D-Orbit's commercial and operational interests.
- Adaptive and intuitive approach to solving issues with scheduling conflicts and administrative tasks.
- Manage and schedule operations on Space Cloud infrastructure by interacting with the Flight Operations team. Both on ground and in-orbit.
- Gather and manage monthly logs and service statistics.
- Identify and implement service performance improvements through processes or product requests.
- Execute service operation procedures (e.g sending customer the SDK, validating customer application on the EM, scheduling ops, sending final results to customers, etc.)
- Proactively review service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87rh3o