Senior Account Manager (Pharma/Martech Domain)

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ppViseven Group is a leading global B2B MarTech service provider, empowering Pharma and Life Science companies since ****. Our mission is to drive digital transformation and excellence, offering comprehensive end?to?end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies. /p pAt Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success. /p pWith a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well positioned to serve our diverse clientele. /p pJoin us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe. /p h3Role description /h3 pAs a Senior Account Manager, you will serve as the single point of contact for Client Success Managers, Project Managers, and other stakeholders. In this role, you will be responsible for developing and executing mid?to?long?term account strategies that align with Viseven's marketing strategy to drive upsell tactics. Your primary objective will be to maintain existing global accounts while identifying and capitalizing on new opportunities to grow revenue. In addition, you will lead client meetings, gather and analyze high?level requirements, design scalable onboarding processes, drive internal change initiatives, and provide leadership for internal operational activities. /p h3Responsibilities /h3 ul liOverarching account profitability management /li liOrchestrating the relationships with the client across regions via the Regional Account Directors' alignment /li liBeing responsible for HQ contracting /li liOnboarding of new Regional Account Directors /li liBuild the account strategy for mid? and long?term perspectives; correct the tactics of upsale according to Viseven marketing strategy /li liEnsure account budget planning and execution on an annual and quarterly basis /li liSustain the existing and develop new opportunities within the accounts, including expanding to new divisions and clusters, thereby increasing Viseven's revenue /li liExecute meetings with customers and present Viseven solutions, collect and analyze high?level requirements /li liDevise a scalable onboarding process for the strategic account while communicating with decision?makers and stakeholders on the customer side /li liCreate and implement workflow and process improvements to innovate the current operational process /li liDrive internal change in their company, as needed, to maximize account growth /li liInitiate hiring at HR, training, and developing professionals in the corresponding teams to ensure the provision of world?class customer service /li liProvide supervision, direction, and leadership for a variety of internal operational activities (including staff and process development, business management, and project management) /li liSupport the service team so that they can maintain a positive customer relationship through both written and verbal communication, as well as high levels of customer satisfaction by accurately fulfilling customer orders and resolving customer problems on time, with high quality and a positive attitude /li liInitiate, provide the vision, and manage the successful execution of high?level division projects sales /li liInterface directly with corporate functions (including Finance Accounting, Legal, and Human Resources), internal business units and departments /li liEnsure all policies and procedures are followed when the service team constructs work orders /li /ul h3Required Skills and Experience /h3 ul liPharma marketing background would be a agevolazioni /li liProven management experience /li liAccepts accountability for achieving business goals (e.g., account growth, profit, satisfaction, etc.)



/li liIs effective at selling major opportunities inside accounts /li liSolid and defensible account plans building /li liNegotiate effective agreements /li liSolid understanding of budgeting and reporting on progress /li liExcellent communication and interpersonal abilities with an aptitude for fostering long?term relationships /li liOutstanding organizational and leadership skills /li liExperience in B2B /li liExperience with Jira, Creatio, Office 365 /li liKnowledge of Pharma client standard ecosystem: CRM/CLM (Veeva, IQVIA, SFDC, Platforce, OCE, Oracle, etc.) and marketing automation solutions (SFMC, AEM, Marketo, Active Campaign, etc.), DAM systems (Dropbox, etc.), BI systems (Power BI, etc.), and others /li liGood understanding of design creation tools /li liEnglish – Advanced/Fluent /li liSecond foreign language will be an advantage /li liMaster's Degree in business administration, sales, marketing, or a similar relevant field will be an advantage /li /ul h3What we provide /h3 pWe know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including: /p ul liCompetitive Compensation: Regular performance?based salary and career development reviews /li liExperienced Team: Join a passionate, experienced team in a friendly atmosphere /li liCareer Growth: Opportunities for professional and career advancement /li liPaid Time Off: 18 business days per year (20 business days after 2 years of service) /li liSick Leave – Non?documented: 4 business days per year; Documented: 20 business days per year /li liFamily Leave: 3 paid business days for marriage, childbirth, or bereavement /li liMedical Insurance: Comprehensive coverage /li liEnglish Courses: Learning opportunities to improve your language skills /li liProfessional Development: Participation in forums and conferences /li liCorporate Events: Regular team?building activities and events /li liWork Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home /li /ul /p #J-*****-Ljbffr

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