Technical Specialist
Pubblicato il 02-10-2026 - Apple in Firenze
Overview
As a Technical Specialist at Apple Retail in Florence, you help customers by providing skilled technical support and troubleshooting.
You educate clients on repair options and Apple services, while driving a positive in-store experience aligned with Apple's values.
You collaborate with team leaders to address recurring issues and contribute to high-quality repairs.
This role blends technical excellence with customer care to showcase Apple products and services in action.
Retribuzione / Benefits
Comprehensive medical and dental coverage
Retirement benefits
Discounted Apple products
Tuition reimbursement and education opportunities
Discretionary stock programs
Relocation assistance and potential bonuses
Responsabilità
Provide technical support and troubleshooting for Apple hardware and software
Educate customers on repair options and Apple services
Develop product knowledge and stay updated on Genius Bar repair processes
Identify recurring service issues and communicate feedback to Apple
Deliver excellent customer service, understand needs, and recommend products/services
Support customer-facing activities on or off the sales floor
Foster an inclusive environment and uphold Apple values
Requisiti fondamentali
Demonstrated technical expertise on Apple products and services
Ability to follow troubleshooting steps and diagnose issues in a customer-service context
Strong interpersonal skills and empathy to navigate customer interactions
Willingness to continuously learn about Apple and third-party products
Ability to work in a fast-paced environment and balance multiple tasks
Team player with accountability and discretion with sensitive information
Curiosity and openness to learning from others
Empathy
Curiosity
Team collaboration
Apple product knowledge
Troubleshooting and diagnostics
Repair processes knowledge