It Proximity Team Leader
Pubblicato il 02-10-2026 - Richemont in Monza
pIn this role you lead the Field Services Support (FSS) Proximity team for Retail and Corporate across Italy, reporting to the IT Support Manager Italia. You ensure high-quality on-site and remote IT service, drive regional evolution of the FSS organization, and support business-driven initiatives like store openings, refurbishments, and events. You collaborate with Group IT and stakeholders in a complex international context to deliver value-aligned IT support. /pulliwelfare benefits /liliLead and coach a small team (roughly 10 people) across geographic area; set objectives and appraisals /liliOrganize shifts to ensure required coverage and liaise with Local HR /liliContribute to budget inputs and hardware/maintenance planning; suggest budget changes /liliDefine and execute project/activities roadmap; allocate resources with the Project Manager /liliMonitor delivery and support; report KPIs and ensure operational excellence /liliPromote Group IT standards and best practices; align with FSS and ITIL processes /liliEnsure incident, change,
and asset management practices via Service Management tools /liliCollaborate with regional peers, Group IT Support, and business stakeholders in an international environment /liliCapture activities from relevant entities and align with Group IT project management methodology /liliFollow and evolve Group IT standards in service delivery /liliDevice MDM knowledge (Workspace ONE, Intune) /liliActive Directory and identity tools (Saviynt a plus) /liliExperience in luxury retail is a plus /liliProject Management Certification (PMI, Prince) and Agile a plus /liliService Management knowledge: ServiceNow or similar, ITIL processes (incident/change/problem/asset) /liliLanguages: Italian native, English fluent; French a plus /liliStrong communication, analytical skills, and proactive, team-oriented mindset /liliOrganized and autonomous /liliExcellent communication (oral and written) /liliProblem solving /liliMS 365 (Teams, SharePoint, OneDrive) /li /ul #J-*****-Ljbffr