Warranty Care Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87tpc8

In this role you will support end-to-end resolution of post-sale customer requests, including warranty products and disputes, ensuring timely, high-quality outcomes. You will work with Sales, Operations, and other teams to coordinate faster resolutions and drive containment and credits/debits processing. By analyzing claims trends, you will help identify repetitive issues and contribute to continuous improvement.

This role sits within ABB's ELSE division in North America and emphasizes impact, cross-functional collaboration, and measurable quality improvements.

Ensure resolution of post-sale customer requests/complaints/disputes in coordination with Sales, Operations and other teams

Track disputes and coordinate with relevant functions to speed resolution

Provide appropriate solutions for customer claims and ensure containment actions, returns, credits, and debits are processed





Collect and archive documentation within target timelines and close outcomes in systems

Report and follow up on KPIs related to warranty costs and customer complaints

Analyze trends in the claims process to highlight repetitive failures and support continuous improvement

Bachelor's in Industrial Engineering or Electrical Engineering

2-3 years of experience in Customer Service in Quality and/or Engineering

SAP experience

Quality tools knowledge (8D) required

ISO Auditor is desirable

Knowledge in 10CFR Appendix B is desirable

Desirable: experience with Switchgear and Circuit Breakers

Authorized to work in the US problem-solving mindset cross-functional collaboration

SAP

8D problem solving quality tools

Warranty Care Specialist firenze, toscana, it

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87tpc8