Asst Dir-Customer Success Mgmt

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ph3Overview /h3pJoin to apply for the bAsst Dir-Customer Success Mgmt /b role at bMoody's Corporation /b. /ppAt Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. /ppIf you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. /ph3Responsibilities /h3ulliDrive customer success across the lifecycle through strategic engagement and scalable support. /liliBe accountable for your customer's overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale /liliAct as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases,



and more /liliLead engagements including hosting webinar-style training and empowering customers at scale through sharing helpful and relevant resources /liliBuild cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness /liliOrganise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions /liliCollaborate with team members to create and maintain training resources for end users /liliMonitor and analyse customer's usage of our product /liliPresent utilisation information to clients with recommendations to optimise their results /liliIdentify and track opportunities and risks within assigned customer base /liliMaintain strong product knowledge for training, usage and client satisfaction /liliHelp to upskill colleagues through product training and "lunch and learn" style engagements /liliCoordinate customer-facing initiatives with other KYC and Data Apps teams /li /ulh3Qualifications /h3ulli5+ years of professional experience in customer success, account management, pre-sales or customer support roles. /liliAbility to work both independently and within a team environment, with high attention to detail. /liliExcellent verbal/written communication and presentation skills. /liliExperience in creating and leading scalable client-focused communications or campaigns preferred. /liliSolid understanding of complex business concepts and processes, particularly in the area of regulatory compliance,



supplier and credit risk use cases preferred. /liliPrior experience with Government entities is considered a plus. /liliFluent in Italian and English. /liliAny other European language is considered a plus. /liliAbility to travel as needed (up to 25% of the time). /liliBasic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. /liliInterest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use. /li /ulh3Education /h3ulliUndergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields. /li /ulh3About The Team /h3pOur Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the centre of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organisation with a strong focus on customer centricity and collaboration. /ph3Equal Opportunity /h3pMoody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. /ph3Compliance /h3pEmployment is contingent upon compliance with Moody's Securities Trading Policy. /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87va1j