Junior Customer Care Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87vhmg

ph3About us /h3pSatispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. /ppBy giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. /ph3What you'll be doing /h3ullibTicketing Queue Management – /b Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation. /lilibWorkflow SOP Execution – /b Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions. /lilibMulti-channel Support – /b Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs. /lilibTeam Collaboration – /b Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues. /lilibContinuous Learning – /b Engage in a comprehensive ~17-day onboarding and training program, followed by day?to?day mentoring with an assigned buddy to constantly sharpen your skills. /li /ulh3Who we're looking for /h3ullibMindset Growth – /b You bring a positive attitude, a growth mindset, and you are highly coachable. You actively seek, accept, and apply constructive feedback to improve your performance. /lilibResilience Adaptability – /b You possess high curiosity and stress resistance,



showing comfort and agility when process changes happen quickly in a fast?paced environment. /lilibEmpathy Communication – /b You have a strong sense of empathy, putting yourself in the user's shoes to solve their problems efficiently. /lilibTech Savviness – /b Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus. /li /ulh3CareAbout: how we support your impact /h3ullibHealth – /b Private insurance for you and your family, psychological support with Serenis, mental health workshops /lilibFinancial resources – /b Stock Option Plan, Meal vouchers, Relocation support if you're moving countries /lilibGrowth and development – /b Professional development programs, Internal mobility, Language courses with Preply /lilibFlexibility – /b Unlimited PTO, Hybrid working policy, Flexible working hours /lilibFamily – /b Enhanced parental leave, Additional leave for child sickness /li /ulpbInitial salary: /b Starting from €28,000 gross per annum /ppThis baseline is set using objective, gender?neutral criteria for the role's core requirements. However we do not believe in putting a ceiling on talent. The final compensation package is tailored according to your unique experience and expertise. If your skills go beyond the standard profile, apply anyway so we can discuss a package that reflects your true value. /ph3Equal opportunity employer /h3pAt Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87vhmg