Reservations Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87vwnn

Additional Information Buoni pasto Job Number Job Category Reservations Location Via Privata Fratelli Gabba 7b, Milan 20121, ItalyVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Pay Range: EUR 25474 - 27000 Annual Salary Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. CANDIDATE PROFILE
- Education and Experience;




- Degree from an accredited university;
- Any past experience in sales and marketing, reservations, guest services or related professional area in a luxury market will be a plus;
- Fluent Italian and English.

CORE WORK ACTIVITIES
- Understanding Markets & Maximizing Revenue;
- Identifies new reservations sales business to achieve personal and property revenue goals;
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them;
- Closes the best opportunities for the property based on market conditions and property needs;
- Conducting Daily Reservations Sales Activities;
- Responds to incoming reservations sales opportunities for the property, focusing attention on guest needs, remaining calm and courteous;
- Uses negotiating skills and creative selling/upselling abilities to close on business;
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87vwnn