Concierge Intern
Pubblicato il 04-10-2026 - Bulgari Hotels & Resorts in Milano
Additional Information Job Number Job Category Management Development Programs/Interns Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP Schedule Tempo pieno Located Remotely? N Position Type Non-Management Pay Range: EUR 7800 - 9600 Annual Salary Job Title: Concierge Intern Department: Guest Services Reports to: Guest Services Director, Head Concierge, Night Manager and Guest Services Supervisor, Reservation Manager. Job overvew:
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellmen, Housekeeping) as necessary to resolve guest call, request,
or problem.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assuran