04 ott - Milano
TASCHEN
Your tasks
Tempo parziale | 24 hours per week (3 days per week) | Fixed-term contract (12 months)
- Deliver an outstanding customer experience while actively driving individual and store sales of the TASCHEN publishing program through excellent product knowledge and customer engagement.
- Proactively approach customers, identify their interests and purchasing potential, and convert store visits into sales.
- Build and maintain strong relationships with local and international clients, collectors, design professionals, and book enthusiasts.
- Develop and maintain a network of high-potential and VIP clients and ensure structured follow-up after store visits and purchases.
- Present and promote TASCHEN publications across art, photography, architecture, design, fashion, travel, and pop culture.
- Identify opportunities to increase average transaction value and develop additional sales through curated product recommendations.
- Support store operations including stock management, merchandising, replenishment, receiving deliveries, and maintaining high visual standards.
- Support customer orders, special requests, database and CRM maintenance, client follow-up, and administrative tasks.
- Support the development of B2B and corporate sales opportunities, including special projects, gifting, hospitality, architecture and design clients.
- Actively support and participate in events, book signings, product launches, private client appointments, and other brand initiatives.
Your profile
- Proven sales experience is essential, ideally gained in art galleries, luxury retail, fashion, editorial, publishing, bookshops, cultural institutions, or other premium customer-facing environments.
- Passionate about art, photography, architecture, design, fashion, culture, and publishing.
- Strong commercial mindset with a demonstrated ability to achieve sales targets and convert customer interactions into sales.
- Customer-oriented but highly proactive and sales-driven: comfortable approaching (international) clients, initiating conversations, making recommendations, and closing sales.
- Interest or existing network in Milan's creative, design, architecture, fashion, art, or luxury environment is a strong plus.
- Proactive, organized, and able to work independently and as part of a team.
- Strong attention to detail and willingness to actively support all aspects of store operations.
- Good knowledge of Microsoft Office applications.
- Fluent Italian and English are mandatory any additional languages such as Russian, Spanish, French, German, are a plus.
We offer
- A dynamic role within one of the world’s leading art and publishing brands.
- An inspiring international working environment in Milan.
- Opportunities for professional and personal development.
- A collaborative team culture and an attractive bonus scheme linked to sales performance.
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