Customer Excellence Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87yt26

At Bim.com, we connect the people who build with the products they build with. Are you ready to join this exciting journey as our newest Customer Excellence Manager?
Together with us, you will make a difference – both for our customers and the planet. We offer you the unique opportunity to be part of a small team within a global company of 100+ employees. Within the global Customer Excellence team we enjoy working closely together, sharing knowledge and supporting each other in a fast-paced, customer-driven environment. As our new Customer Excellence Manager, you will work hands-on with our customers to support their success on our platform through strong relationships, practical guidance, and close collaboration with internal teams.
In this role you will…
- Support and develop a portfolio of customers in the market, building strong, long-term relationships
- Act as an advisor for the BIMobject platform, managing customer expectations, experience and value realisation as well as drive adoption and optimal use of the platform’s tools through guidance, insights and follow ups




- Co-create customer marketing content such as case studies, campaigns and success stories
- Proactively collaborate with Sales, Marketing and Product to ensure customer success
- Contribute to building scalable, repeatable ways of working and customer plays that enable us to support customers efficiently at scale
- Play a key role in driving customer retention, engagement and long-term value

We believe that you …
- Are native in Italian and fully proficient in English
- Have experience in customer success, account management or similar customer-facing roles
- Communicate confidently and clearly with customers and internal stakeholders
- Are structured, solution-oriented and comfortable prioritizing independently
- Have a customer-centric mindset, a positive can-do attitude, and enjoy daily interaction with customers while taking ownership of their journey
- Enjoy working in a collaborative, int

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/87yt26