Technical Support Specialist

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Technical Support Specialist (Audio/Visual Focus) JobID: 988
- Position Type:
Information Technology (IT) - Print Shop/ Technical Support Specialist
- Date Posted:
9/22/2026
- Location:
IT/PrintShop
- Closing Date:
10/06/2026
- District:
Cattaraugus-Allegany-Erie-Wyoming Boces

Technical Support Specialist (Audio/Visual Focus)

Division:
Information Technology/Print Shop

Supervisor:
Director of Information Technology

Please Note:
This is a Civil Service Position. Only individuals who meet the minimum Civil Service qualifications should apply for this position.

Distinguishing Features of the Class:
This position is responsible for providing computer-related support including installation, maintenance and troubleshooting of personal computers, peripherals, and applications software. Incumbents provide training on basic computer usage and applications software to the internal staff. While maintaining core IT systems, the primary operational focus of this specific role is the deployment, maintenance, troubleshooting, and support of advanced audio/visual (AV) systems,



auditorium multimedia, and integrated technologies. A Technical Support Specialist does related work as required.

Core Focus Summary:
The successful candidate will work directly with customers to identify operational and maintenance needs, evaluate technical requirements, and develop practical, cost-effective installation solutions. Responsibilities include troubleshooting existing systems, recommending upgrades or improvements, coordinating implementations, and providing customer education and training to ensure effective and efficient use of installed technologies. Strong communication skills and the ability to translate customer requirements into viable technical solutions are essential.

Typical Work Activities:
- Troubleshoot technical problems; notifies appropriate technology staff of software failures and provides computer diagnostics.
- Provides technical advice and assistance to users concernin

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