Assistant Front Office Manager
Pubblicato il 04-10-2026 - Palazzo Morrocchi Florence By Stanley Collection in Firenze
We are currently looking for talented Assistant Front Office Manager to join our Opening Team at Palazzo Morrocchi Florence – A Stanley Collection Hotel.
Be part of something extraordinary from the very beginning. Palazzo Morrocchi by Stanley Collection, a new 5-star hotel in the heart of Florence, is opening its doors in early 2027 — and we’re building a passionate and professional team to bring this iconic property to life.
The Assistant Front Office Manager supports the Front Office Manager in the daily operation of the Front Office department, ensuring exceptional guest service, operational efficiency, and compliance with hotel standards. The role supervises the Front Office team, manages guest relations, and contributes to achieving departmental and hotel objectives.
Key Responsibilities
- Support the Front Office Manager in the daily management of Front Office operations.
- Supervise, coach, and motivate Front Office colleagues, ensuring high service standards.
- Manage guest feedback, complaints, and service recovery, ensuring guest satisfaction at all times.
- Oversee arrivals, departures, room allocations, VIP guests, and special requests.
- Assist in recruitment, onboarding, training, and performance development of the Front Office team.
- Coordinate communication between Front Office and other hotel departments to ensure seamless operations.
- Monitor cashiering procedures, billing accuracy, room rates, and operational controls.
- Assist with scheduling, staffing levels, and payroll-related administration.
- Ensure compliance with company policies, health & safety standards, and emergency procedures.
- Assume leadership of the department in the absence of the Front Office Manager.
- Support the achievement of guest satisfaction, quality, and revenue objectives.
Qualifications
- Minimum 2-3 years of experience in a Front Office supervisory or leadership role.
- Previous luxury hospitality experience preferred.
- Fluency in Italian and English; additional