04 ott - Milano
Meliá Hotels International
“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family ?
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you ?
MISSION: The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.
Key Responsibilities:
-
Manage guest requests, anticipating needs and desires.
-
Apply upselling and cross-selling techniques to optimize additional revenue.
-
Personalize the guest experience and exceed expectations.
-
Adhere to safety standards, procedures, and guest experience management tools.
Requirements:
-
Education in Tourism, Social Sciences, PR, or a related field.
-
Excellent command of English and the local language; a third language is a plus.
-
At least 1 year of experience as a Concierge or in Guest Experience (GEX).
-
Passion for luxury service, attention to detail, strong communication, and problem-solving skills.
-
Team player; preferably a member of Les Clefs d’Or.
What We Offer:
-
Dynamic and international work environment.
-
Career development and continuous training opportunities.
The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (lev
21 ott - Scandicci
Agricultural Manufacturers of Canada
21 ott - Origgio
Medicair
21 ott - Leivi
Wyser S.R.L. A Socio Unico
21 ott - Roma
High Luxury