Internship - Order Handling and Customer Support specialist
Pubblicato il 04-10-2026 - ABB in Dalmine
Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.
Questa Posizione Risponde a
Sales Support Manager
Your Role And Responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: hybrid
You Will Be Mainly Accountable For
• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
Qualifications For The Role
• Education: a Bachelor’s or Master’s degree in Economics.
• Technical Skills: proficiency in the Microsoft Office Suite, particularly Excel.
• Knowledge of Power BI is a strong plus.
• Knowledge of SAP is a plus.
• Languages: ability to communicate fluently in both Italian and English.
• Soft Skills: excellent problem-solving abilities and attention to details. Abili