Customer Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/881lr6

Who We Are

xFarm Technologies is an independent tech company, created by farmers for farmers, promoting the digitalisation of the agri-food sector through a comprehensive platform accessible from PCs, tablets and smartphones.

The xFarm platform is designed to help agricultural entrepreneurs and industry players manage all business operations simply and efficiently. It is built around five core pillars: Farm Management, Agronomy, Precision Farming, Connectivity, and Sustainability. xFarm Technologies today supports the work of 600.000+ farms, is and present on 16 million hectares in more than 100 countries around the world.

We are looking for a hands-on and versatile Field & Customer Support Specialist to join our Customer Support and On Field Ops team. This is a strongly operational role, split between direct field activity during the high season (hardware installations, subcontractor coordination and logistics) and full integration into the Customer Support team during the rest of the year.



You will report to the Customer Experience Manager and be based mainly on the field from March to October, with direct responsibility for installations, shipment management and coordination of our external service centers (PGI).

Your Mission

High Season (March–October) — Field Operations & Logistics

· Carry out on-site installations and/or coordinate external installers during the high season;

· Interface directly with the Logistics Senior Specialist to check shipment status, support their management and set priorities;

· Create shipment orders and plan interventions through Salesforce;

· Create work orders for PGI service centers via xRM, coordinating with PGI and with the customer to ensure materials are shipped correctly and installations run smoothly;

· Carry out preliminary site inspections before scheduling, in coordination with the HSE team;

· Coordinate with the service center (PGI) and the HSE contact to kick off the documentation process for each site;

· Id

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/881lr6