Service Manager
Pubblicato il 04-10-2026 - Altro in Italia
Why Join Us At Toshiba Global Commerce Solutions?
At Toshiba, we're transforming retail through innovative technologies that power some of the world's leading retailers. From point-of-sale and self-checkout solutions to the services that keep stores operating seamlessly, our teams help customers deliver exceptional experiences every day. As a Senior Service Manager, you'll play a pivotal role in shaping customer success, leading strategic client relationships, and driving service excellence across complex retail and hospitality environments. You'll have the opportunity to influence business outcomes, work alongside experienced professionals, and make a visible impact within a global technology organisation.
End-to-end governance of strategic Retail, Large-Scale Distribution and Restaurant Chain clients, ensuring operational excellence, contractual compliance, financial performance and continuous service improvement.
What's In Store?
Ownership of strategic retail and hospitality accounts
Direct exposure to senior customer stakeholders and decision-makers
The opportunity to shape service strategy and continuous improvement initiatives
A collaborative international environment where expertise is valued
Hybrid working and the flexibility to balance work and life
Career development opportunities within a global technology business
Competitive salary and annual premio
As the trusted partner to your customers, you'll oversee the delivery and continuous improvement of services across complex retail and hospitality environments, you will:
Build and maintain strong relationships with strategic enterprise customers
Lead service governance, performance reviews, and executive stakeholder discussions
Ensure services are delivered in line with contractual commitments, SLAs, and KPIs
Manage critical customer escalations and drive effective resolution
Coordinate internal teams, third-party suppliers, and service partners to ensure seamless delivery
Identify opportunities for service