Customer Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/882kmk

Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.
Questa Posizione Risponde a
Sales Support Manager - Customer Support

Your Role And Responsibilities
In our Customer Support team, you will contribute to the transition towards digital tools, supporting the adoption of practical solutions. You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process
- Work model:

Role
In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:
- Contributing to the identification and adoption of digital solutions that support team activities and process evolution.




- Exploring the use of AI-based tools and automation to support specific order entry steps, from data collection to document or information handling.
- Leading the resolution of customer requests by coordinating with internal teams.
- Managing the end‑to‑end handling of orders (e.g., scheduling, invoicing, transportation).
- Keeping customers proactively informed and helping clarify their requests.
- Leading initiatives aimed at improving the overall customer experience, ensuring responsiveness, clarity, and reliability throughout the order process.

Qualifications For The Role
- You are pursuing or have recently completed a degree in Management Engineering, Economics, Data Analytics, or a related field.
- You are passionate about digital tools and customer support processes
- You have excellent knowledge of Microsoft Office, especially Excel; familiarity with data analysis and visualization tools such as Power BI, and interes

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/882kmk