Overview In this role, you will serve as the escalation expert for dealership and repair teams, diagnosing and solving complex vehicle faults to minimize downtime and ensure first-time-right repairs. You will work on-site and remotely across Italy, supporting fleets and individual cases while contributing to continuous improvement. You’ll leverage OEM diagnostic tools and wiring diagrams to pinpoint root causes and mentor technicians, shaping efficient, reliable repair processes.

This opportunity lets you apply deep vehicle knowledge within a collaborative, travel-heavy environment that values hands-on problem solving.

Retribuzione / Benefits

- monthly travel throughout Italy
- office week in Rome
- equal opportunities employer
- Disability Confident scheme

Responsabilità

- Support dealerships and repairers on-site and remotely
- Diagnose and resolve complex electrical, electronic, and drivability faults
- Use OEM tools (wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
- Identify root causes using wiring diagrams and technical documentation

- Support both individual cases and wider technical issues across fleets
- Create clear technical reports and case updates
- Coach technicians and provide hands-on guidance
- Feed recurring issues into continuous improvement

Requisiti fondamentali

- Strong experience in automotive diagnostics / technical support / workshop or field service
- Proven ability to fix complex electrical/electronic faults
- Hands-on use of OEM diagnostic tools
- Confidence reading wiring diagrams and technical documentation
- Experience working with workshops, engineering, or technical teams
- Ability to support and guide technicians
- Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

- coaching and mentoring
- clear communication
- team collaboration
- Modern vehicle systems: powertrain, ADAS, body electronics
- Networks: CAN / LIN / FlexRay
- Diagnostic methods: root cause analysis, guided diagnostics, flashing

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