04 ott - Milano
Altro
Location: Milan / Bucharest / Prague / Budapest (Hybrid)
Languages: Italian (Native, spoken and written) + English (fluent, spoken and written)
Contract FTC, 12 months, 40 hours a week
Focusing on Italian Market & Phone Channel
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This is a tempo pieno (Hybrid position) , and you must have initial Customer Support experience and/or Community Management and speak fluently Italian. Proficiency in English is required for stakeholder communications and trainings.
Any additional Eastern European language would be a plus if bi-lingual level (Romanian, Bulgarian, Serbian, Bosnian, Greek, ....).
If you're passionate about customer service and have strong communication skills, this fulltime position is perfect for you. Under the guidance of experienced professionals, you'll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.
Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, Phone (mainly), Email and Social Media messages, thanks to our platform Sprinklr.
This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
Professionals with a degree in Business, Communications, or a related field.
A first experience as a customer support specialist or in Social Media Community
Management with a strong interest in client relations and service excellence.
Experience with handling consumers compla
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