Customer Care Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/885jkw

About the job
At Lexroom , we set the bar for legal AI—clear, fast, and built for trust.
In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe .
Our mission is clear: make the law faster, clearer, and more reliable , giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.
We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.
Today, Lexroom is a trusted partner , shaping the future of legal AI with discipline and purpose.
Why Lexroom ?
Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
At Lexroom , we leave buzzwords behind. Here, you'll build something that lasts: a trusted platform, a strong reputation,



a new standard for the legal world.
Your Key Responsibilities
Act as a trusted advisor for Lexroom's Italian and German-speaking customers, managing support requests across chat, email, calls, and proactively engaging with them to drive product adoption and satisfaction.
Own the full resolution flow: triage, prioritize and resolve tickets, run regular check-ins and feedback sessions , and elevate complex cases to the right internal team.
Act as the voice of the customer internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap.
What You'll Bring
You are fluent in Italian and fluent in at least one of the following languages: German, Spanish, Bulgarian — native speaker preferred, C1/C2 welcome.
You have fluent English : you're comfortable reading documentation and understanding spoken English.
You have 0-2 year of experience in customer-facing

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/885jkw