Technical Service Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/886w1g

Questa posizione è in Generali Italia

Riassunto dell'opportunità da parte della Joinrs AI: Generali Italia cerca un Technical Service Operations Manager con almeno laurea in Informatica, Ingegneria o discipline affini. Il ruolo prevede la gestione operativa del supporto tecnico, il coordinamento di incidenti complessi e attività di miglioramento continuo in ambienti IT multi-paese. L’offerta include uno stipendio lordo annuo tra 50.000€ e 60.000€, smart working, welfare, formazione continua e possibilità di carriera internazionale.

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Generali Operations Service Platform (GOSP) is looking for a Technical Service Operations Manager to join Generali Core Tech’s Platform Operations team.

Key responsibilities of the role will include:
- Act as the operational lead for HD2 support activities across all countries within the IIAB Program.
- Coordinate daily incident management activities ensuring service continuity and compliance with agreed SLAs.
- Act as the primary operational escalation point for high-priority incidents and service disruptions.




- Coordinate troubleshooting activities involving help desk 2 teams, Monitoring teams, HD3 application teams, infrastructure teams and external vendors.
- Ensure incidents are correctly prioritized, assigned, tracked and resolved within service targets.
- Lead Major Incident operational coordination and ensure timely communication towards business and IT stakeholders.
- Support Problem Management processes, including Root Cause Analysis and corrective action tracking.
- Monitor incident backlog, recurring issues and service performance indicators.
- Lead operational governance meetings with countries, suppliers and technical teams.
- Produce service reports and dashboards highlighting incident trends, major issues, risks and improvement opportunities.
- Support release and deployment activities from an operational readiness perspective.
- Drive Continuous Service Improvement initiatives focused on automation, monit

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/886w1g