Aviation Customer Experience Leader
Pubblicato il 04-10-2026 - Elliott Aviation in Romano di Lombardia
Guide Aircraft Service Projects. Build Customer Relationships. Deliver Exceptional Results.
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At Elliott Aviation, exceptional customer experiences begin with exceptional communication, coordination, and execution. We are seeking an Aviation Customer Experience Leader to serve as the primary point of contact for customers throughout aircraft maintenance, avionics, interior, paint, modification, and service events.
This role combines project management, customer relationship management, aircraft maintenance coordination, operational oversight, and financial accountability to ensure every project is delivered safely, efficiently, and to the highest standards of quality.
The ideal candidate understands aviation maintenance operations, enjoys building relationships, and thrives in a fast-paced environment where communication, organization, and problem-solving directly impact customer satisfaction and project success.
The role requires experience in an aviation technical discipline and serves as the bridge between our customers and internal operational teams.
What You'll Do
Serve as the Customer's Primary Point of Contact
- Build and maintain strong relationships with aircraft owners, operators, flight departments, and maintenance customers.
- Serve as the primary liaison throughout each maintenance event.
- Provide timely updates regarding project status, schedule changes, work scope additions, and completion timelines.
- Ensure customers remain informed and confident throughout the service process.
- Deliver a world-class customer experience from aircraft induction through delivery.
Manage Aircraft Service Projects
- Coordinate aircraft maintenance, avionics, paint, interiors, and modification projects from induction through completion.
- Partner with Operations, Production Control, Parts, Quality, and Maintenance teams to support project execution