04 ott - Modena
Ledn
Client Success Professionals, Ledn is interested in hearing from you
About Ledn
Ledn is the leading bitcoin-backed lender dedicated to providing secure, transparent, and efficient digital asset-based solutions. Our mission is to help clients build long-term wealth in hard assets by offering a suite of innovative products, including interest-earning accounts, loans, and trading services. Serving 100+ markets with $11B in loans issued since 2018, Ledn continues to expand its reach, ensuring clients can access reliable financial products wherever they are.
Our team at Ledn is a passionate group of individuals from diverse backgrounds. What we all have in common is an unshakeable conviction that digital assets can democratize access to the global economy and Ledn’s suite of products & services can play a critical role in doing so. The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy. Combining these values with our conviction make Ledn an unstoppable force in changing the world for the better. Come join us as we build,
innovate and revolutionize financial services
The Opportunity
As a Client Success Associate, you will be a trusted point of contact for Ledn's global client base, helping current and prospective clients navigate our Bitcoin-backed lending products and related services with clarity, urgency, and care. This is a hands-on, cross-functional role that combines client ownership, operational discipline, regulatory awareness, technical curiosity, and sound judgment. You will work across multiple support channels, use technology and AI-assisted tools to deliver efficient service, and contribute to the continuous improvement of the client journey.
About The Role
Client Experience and Communication
• Support current and prospective clients through email, messaging or live chat, phone, and video, providing accurate product information and account guidance.
• Deliver clear, concise, and empathetic
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