04 ott - Modena
Attorney Assistant
ABOUT FRONTLINE
Frontline, formerly known as Intake 360 and powered by Attorney Assistant, is one of our fastest-growing service lines, helping law firms improve lead conversion and intake efficiency through 24/7 dedicated support, streamlined systems, and real-time insights. Launched in 2025, Frontline is entering a strong growth phase heading into the new year, with a focus on refining processes and maximizing client success.
ROLE OVERVIEW
The Account Manager will oversee new client onboarding for Frontline, guiding firms through the onboarding call, tech setup, and launch readiness process. Reporting directly to the Senior Account Manager, this role plays a critical part in ensuring a seamless onboarding experience and strong client outcomes.
KEY RESPONSIBILITIES
• Manage onboarding for new Frontline clients from initial setup through launch
• Conduct onboarding calls and follow-up tech calls to ensure systems and integrations are ready
• Collect and document firm phone system information to ensure our agents can accurately handle calls
• Partner closely with the tech team and QA team to communicate client needs, identify gaps, and suggest improvements
• Anticipate challenges, provide quick solutions, and maintain clear, proactive communication
• Continuously refine onboarding workflows and client experience processes based on feedback and data
IDEAL CANDIDATE
• Solutions-Oriented: Sees challenges as opportunities and runs toward them to find answers
• Tech-Savvy: Confident in learning and navigating new systems and platforms, and skilled in relaying client needs and feedback to our tech team
• Proactive & Urgent: Understands that client success depends on responsiveness and precision
• Flexible & Composed: Handles change and feedback professionally in a fast-moving environment
• Curious & Growth-Minded: Eager to be part of enhancing and expanding an established service line
• Strong Communicator: Keeps clients and internal partners informed and aligned
• Orga
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