Senior IT Service Desk Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8893rq

Overview
In this role you will lead the IT Service Desk to deliver a high-quality, proactive employee technology experience. You'll manage a team of ten, drive continuous improvement, and transform the service desk into a scalable, data-driven function. You'll work to reduce friction and enable colleagues to work efficiently, aligning with the company's growth and international team. This is a hands-on leadership position in a friendly, supportive environment with a clear impact on everyday tech support. You will collaborate across teams to shape the global IT service experience.
Retribuzione / Benefits
- Up to 70,000 salary
- Ability to work 30 days from any EU country
- Milan office with hybrid WFH
- Diverse, inclusive team environment
- Support networks (LGBTIQA+, Women's Networking)

Responsabilità
- Lead and evolve the IT Support function and end-to-end employee technology experience
- Manage a team of ten IT professionals to deliver high-performing, reliable support




- Drive continuous improvement and transform the service desk into a proactive, scalable, data-driven capability
- Anticipate needs, reduce friction, and enable colleagues to work efficiently
- Collaborate with cross-functional teams and influence stakeholders to align IT services with business goals

Requisiti fondamentali
- Strong management and leadership skills
- Hands-on service desk management background with in-depth knowledge of service desk operations and best practices
- Collaborative and capable of influencing others
- Budgeting and procurement forecasting experience
- Ability to establish productive KPIs and metrics
- Fluent English; Italian language skills are highly desirable
- collaboration
- influence skills
- leadership
- IT service management
- service desk operations
- KPIs and metrics

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8893rq