Customer Resolution Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/889ek4

Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.

Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel.
Descripción De Puesto
About the Role
As a Customer Resolution Agent , you will be responsible for delivering excellent support to internal and external customers across Italy and international markets. You will manage inquiries, complaints, and service-related requests, taking ownership of each case and coordinating with relevant stakeholders to ensure timely and effective resolution.
In this role,



you will contribute to delivering a positive customer experience while supporting operational excellence and continuous improvement initiatives within the Customer Resolution Group (CRG).
Key Responsibilities
- Manage customer inquiries, complaints, and service requests through various communication channels.
- Take ownership of customer cases from receipt through resolution, ensuring timely follow-up and communication.
- Collaborate with internal departments and external stakeholders to identify and implement effective solutions.
- Maintain accurate records and case documentation in company systems.
- Perform administrative and operational support activities, including data management, reporting, and auditing tasks.
- Support additional projects and business activities as required.

Requirements
- Previous experience in Customer Service, Shared Services, Customer Support, or a similar customer-facing role.
- Strong problem-solv

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/889ek4