Senior Manager Field Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88aa39

Overview Senior leader responsible for the national Service and Field Applications organization in Italy, driving exceptional customer support and operational excellence. You will shape the national service strategy, lead a large, geographically dispersed team, and ensure alignment with business priorities and regulatory standards. You'll partner with Commercial and Sales to enable sustainable growth and strengthen customer relationships. This is a chance to influence transformation and deliver a best-in-class customer experience in a global diagnostics company.
Retribuzione / Benefits
remote work arrangement
premio/incentive pay
paid time off
company car
pension funds and medical funds
Lead and develop the national Service and Field Applications teams to ensure consistent execution and high performance across regions
Drive customer satisfaction, service quality, and base business retention; partner with Commercial and Sales leadership




Define and execute the national service strategy with clear KPIs, contractual commitments, and productivity targets
Build capabilities and talent through succession planning, leadership development, and continuous improvement
Act as a key member of the Italy Leadership Team, guiding strategy and cross-functional collaboration to deliver excellent customer experience
10+ years in Medical Diagnostics, Healthcare, Medical Device, or Life Sciences with significant leadership in Field Service and/or Field Applications
~ Proven track record in leading managers and dispersed teams, driving operational performance and transformation
~ Strong leadership, strategic thinking, stakeholder management, and business acumen; fluent in English; valid driver's license
~ stakeholder management
~ Field Service leadership
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88aa39