Customer Experience Agent
Pubblicato il 04-10-2026 - A. P. Møller-Mærsk in Italia
Customer Experience Consultant
Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join our team in Belgrade, Serbia & Rijeka, Croatia.
WHAT WE OFFER:
When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.
Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve.
In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.
KEY RESPONSIBILITIES:
- Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
- Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
- Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
- Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
- Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
- Coordinate ocean shipments and logistics wh