Groups & Events Coordinator - Sheraton Milan San Siro

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88b8cm

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration,
Accounting) as necessary to resolve guest calls, requests, or problems. Use
sales techniques that maximize revenue while maintaining existing guest loyalty
to Marriott, including up-selling. Determine and give complimentaries to guests
as gifts for their patronage (e.g., rewards points, show tickets, gift
certificates). Promote awareness of brand image internally and externally.
Process requests for redeeming Marriott Rewards points. Process all reservation
requests, changes, and cancellations received by phone, fax, or mail. Enter
Marriott Rewards information into appropriate software when taking guest
reservations. Answer, record, and process all guest calls, requests, questions,
or concerns. Perform general office duties to support Sales & Marketing (e.g.,
filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model.
Follow all company policies and procedures; ensure uniform and personal




appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other employees. Monitor the
performance of others to ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88b8cm