Remote Field Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88bczf

JOB PURPOSE:
Provide excellent customer service to partners when working with users on site at remote locations and through phone support. Strong troubleshooting and analytical skills required to resolve complex issues. Develop and maintain accurate site documentation for sites that are in your assigned region. Excellent communication skills with other team members, providing technical assistance when necessary. Use of management tools for but not limited to Windows Servers and Services as well as Citrix management tools in order to solve problems and handle requests. Position requires travel from Columbia South Carolina to Augusta Georgia.
KEY RESPONSIBILITIES:
1. Independence on assigned tasks showing the technical and organizational proficiency to carry out task
2. Maintain proper documentation for assigned sites
3. Making contributions to the team for everyone’s use to better serve our customers
4. Operate as a level of escalation between the traditional telephone helpdesk and the Engineers
5. Ability to pick up and learn new tasks and tools
6.



Ability to listen and explain solutions to non-technical users in a concise manner
7. Work with corporate partner to make sure all work is complete when dispatched to any remote facility
8. Customer satisfaction with focus on first call resolution when working with users over the phone. “Can-do” attitude.
9. Customer satisfaction when working with partners in person and on site (in-service)
10. Ability to manage a heavy case load and respond to customer’s request in a timely fashion
11. Perform on-site and remote analysis, diagnosis, and resolution of end-users problems
12. Follow set procedures for logging, reporting, and tracking of issues through ticket management system
KNOWLEDGE, SKILLS, ABILITIES:
• Understanding of foundational concepts and systems relevant to the role:
• Operating systems: Windows, macOS, Linux fundamentals
• Networking basics: TCP/IP, DNS, DHCP, VPN, firewalls
• Cloud platforms: Microsoft 365, Go

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88bczf