PRADA Client Advisor, Cortina

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88bdit

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence
and with a vision of innovation. The Group, a world leader in the luxury sector,
operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s,
Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As Prada Client Advisor, You guarantee an extraordinary and memorable luxury
customer experience, placing the Clients at the center, discovering their needs
and expectations, fostering meaningful relationships, serving as a Brand
Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients
guiding them into the world of Prada Brand.

You hold yourself accountable to achieve your individual and store sales target,
acting as proactive player in ensuring the best service and responding to the
customer needs, both in store and on e-commerce channel.

RESPONSABILITIES:

* Place the Customer at the center, creating a welcoming environment and
striving to meet their every need and request, providing them with an




excellence service in accordance to the “client journey ceremony”;
* Be driven to exceed individual sales targets and maximize own sales
performances contributing to the success of the entire store;
* Be driven to exceed KPI goals, ensuring the highest quality of sales and
customer service;
* Demonstrate an excellence knowledge of the products as well as Prada history,
culture and DNA;
* Capture Customer data into the Company CRM with the purpose of connecting to
the client, maintaining and developing the relationships to offer a
personalized approach and develop future opportunities;
* Follow up with the Clients, using the CRM tools, in order to strengthen
thelong term relationship with clients;
* Host and conduct appointments either in presence or leveraging technology to
do virtual appointments;
* Embrace and promote the Omni Channel mindset;
* Build and maintain an ample knowledge of the world of luxury fash

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88bdit