04 ott - Genova
Costa Crociere
Are you ready to turn every destination into an unforgettable experience for our guests?
Drive success, Live your ambition.
WHAT YOU WILL DO
As a Land Experience Sales, you will help guests make the most of every destination. Through your sales mindset, relationship-building skills and passion for travel, you will inspire unforgettable experiences while contributing to Costa's commercial success.
Guest Experience & Relationship Building
Become the trusted point of reference for guests, helping them choose the experiences that suit them best.
Build meaningful relationships and create memorable moments throughout the guest journey.
Proactively resolve issues and ensure a smooth, enjoyable experience ashore.
Sales & Business Impact
Promote shore excursions and packages, turning guest needs into sales opportunities.
Use a consultative approach to maximize conversion, upselling and revenue growth.
Contribute to achieving department targets and commercial objectives.
Excursion Operations & Quality
Support excursion operations to ensure seamless organization and service delivery.
Monitor excursion quality and guest satisfaction, joining tours when needed.
Contribute to continuous improvements that enhance both guest experience and business performance.
Reporting & Coordination
Support back-office activities, special requests and operational follow-up.
Track sales performance and contribute to reporting and decision-making processes.
Collaborate with onboard teams to deliver exceptional results.
WHO YOU ARE
Required:
Secondary school education in tourism, languages or related fields
Some experience in direct sales
Sales mindset with confidence in promoting products or services
Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency
Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
Results-oriented and resilient, motivated to achieve ambitious goals
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