Location: Remote from Europe
Reporting to Head of Payment Product
Your Impact
• End-to-End Onboarding Lifecycle: Own the end-to-end client onboarding lifecycle, from intake to go-live, ensuring rapid time-to-market across new and existing jurisdictions.

• Process Ownership: Design, own, and continuously improve the onboarding process, including playbooks, checklists, and SLAs, across all brands and entities.

• Due Diligence Management: Direct the gathering, verification, and submission of KYC/KYB packages, merchant applications, and regulatory documentation. Own the group's master due diligence library and corporate structure packs, keeping them current and audit-ready.

• Pipeline Management: Set onboarding priorities in line with market launch plans agreed with leadership. Forecast pipeline capacity and timelines, and triage high-volume queues to remove bottlenecks.

• Escalation Handling: Act as the escalation point for complex or stalled applications, including resolving acquirer compliance queries on group structure and licensing.

• Commercial Terms Alignment:

Collate and summarise proposed fee schedules, reserves, and settlement terms for review and approval by relevant teams (Compliance/Legal, Finance) ahead of go-live.

• AI & Automation Leadership: Lead the use of AI and automation tools (including Claude) within onboarding, identifying opportunities to reduce manual effort and turnaround time across document processing, fee extraction, and compliance pack creation.

• Technical Readiness: Coordinate initial demos, sandbox testing, payment flow validations, and credential setups with Product and Engineering teams to guarantee operational readiness prior to launch.

• Documentation & Hand-off: Build the onboarding record for each new provider (contacts, fee matrix, account, and credential details) and transfer it tointegrations team at a structured hand-off once live.

• Market Requirements Tracking: Track acquirer and PSP onboarding criteria across targe

Senior Onboarding Manager

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PROPERTY MANAGER

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