Service Officer
Pubblicato il 04-10-2026 - Altro in Italia
Shape the Future of Onboard Hospitality with ITA Airways. Are you passionate about crafting exceptional travel experiences? ITA Airways is looking for an Onboard Services Specialist to join our team at Rome Fiumicino. In this role, you won't just support our onboard service—you'll help define it. From selecting sustainable materials to designing innovative hospitality solutions, your work will directly influence how our passengers experience the journey from gate to arrival. If you're someone who thrives on collaboration, loves bringing creative concepts to life, and wants to be part of Italy's flagship airline, this could be the perfect fit. What You'll Be Shaping This role sits at the intersection of creativity, operations, and strategy. You'll work closely with teams across the company to ensure that every detail of the onboard experience reflects ITA Airways' brand promise. From the initial idea to the final product on board, you'll be involved in every step of the journey. Collaborating on the design and development of onboard products and materials,
with a strong emphasis on sustainability and a passenger‐first approach.
Working alongside procurement teams to support supplier selection, monitor performance, and help manage contracts throughout the purchasing cycle.
Designing new products and services that elevate the passenger experience and keep us at the forefront of innovation.
Partnering with operational teams to develop technical documentation, procedures, and presentations that bring new concepts to life.
Team-ing up with the Customer Engagement & Insights group to track satisfaction metrics and drive continuous improvements based on real feedback.
Participating in broader group projects aimed at evolving the onboard customer experience. What You Bring to the Table We're looking for someone with a blend of strategic thinking and hands‐on execution. You should feel equally comfortable discussing material specifications and collaborating across departments