Aerospace Customer Support Engineer
Pubblicato il 04-10-2026 - Altro in Italia
TXT Group is looking for a Aerospace Customer Support Engineer to strengthen the Aerospace & Defence division team.
The selected candidate will serve as the technical-operational point of contact for all customer requests and issues related to training simulators.
We are seeking a passionate and motivated individual who is eager to collaborate on our products and infrastructures. A good command of English (minimum level B2), strong problem-solving skills, and excellent communication and organizational abilities are required. The ability to work both independently and as part of a team is essential.
Main Responsibilities
Act as the point of contact between the Technical Office and the Support Team, interacting with professionals such as pilots, maintenance staff, instructors, and engineers.
Ensure the technical reliability of training devices and ground stations.
Receive, monitor, and process customer requests, initiating or implementing corrective actions to maintain service standards.
Draft reports on technical issues.
Produce, update, and validate technical manuals.
Perform and schedule on-site interventions to monitor system status or carry out installation and maintenance activities.
Provide training courses on the use of training systems for customer personnel (instructors, pilots, technicians).
Analyze and monitor simulator installations, identifying and anticipating potential obsolescence.
Set up all necessary conditions to deliver adequate support services to the training center.
Resolve issues and proactively gather customer feedback.
Address customer inquiries.
Handle emergencies, unexpected problems, and repairs.
Participate in audits for ENAC/EASA certification.
Operate the training center in compliance with the FSTD Operator Manual.
Maintain high standards of customer support service.
Monitor the efficiency and stability of the FSTDs through QTG testing.
Ensure compliance with all applicable authority requirements.
Deliver maintenance training courses t