Impiegato/a Remote Support Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88cmq7

About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. Ticketing & Queue Management – Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
Multi-channel Support – Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
Team Collaboration – Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues.
Continuous Learning – Engage in a comprehensive ~17-day onboarding and training program,



followed by day‐to‐day mentoring with an assigned buddy to constantly sharpen your skills.
Empathy & Communication – You have a strong sense of empathy, putting yourself in the user's shoes to solve their problems efficiently.
Tech Savviness – Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus. CareAbout: how we support your impact * Health – Private insurance for you and your family, psychological support with Serenis, mental health workshops * Financial resources – Stock Option Plan, Meal vouchers, Relocation support if you're moving countries * Growth and development – Professional development programs, Internal mobility, Language courses with Preply * Flexibility – Unlimited PTO, Hybrid working policy, Flexible working hours * Family – Enhanced parental leave, Additional leave for child sickness Initial salary: The final compensation package is tailored according to your unique experience a

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88cmq7