Application Support Technician

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Job IntroductionRequired Services: Application Support TechnicianDuration: 6 months (Possibility of contract extensions based on performance)Location: Brindisi, Italy ON-SITEUNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. UNICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals.https://www.Un.Org/sustainabledevelopment/sustainable-development-goals/Background information:This is technician position for the support of the applications under the portfolio of Digital Solution Managed Services Section (DSM), within UNICC’s Digital Solutions Division, located in Brindisi, Italy and Valencia, Spain. This support is required to fill the vacant consultant position and due to the increased amount of work requested by the customer.Required Profile:The consultant is expected to bring specialist or expert-level proficiency in application maintenance and general IT support, preferably with experience providing Tier-2 support for business applications, enterprise tools or database administration. The incumbent will work under the direct supervision and guidance of the DSM Team Lead,



and in close collaboration with other DSM members and units.Scope of Work / Duties of Consultant:Provide day-to-day support and maintenance of applications and tools for the UNICC and partners; Perform database administration tasks of MSSQL and open source databases; Resolve in a timely manner Tier-2 application issues and escalates Tier-3 issues to Designated focal points; Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards; Assist in applications structural changes required during system upgrades; Assist in the deployment of tools and in the implementation of processes to assist in operational support; Assist in responding to application-related queries from end users in remote locations; Facilitate knowledge transfer to Tier-1 and deliver end-user training sessions on the application functionality.Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings; Provide standbyand on-call 24×7 support, and work in shifts when requested; Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a tempo parziale or full-time basis upon request from the senior management; Perform other duties,



as required.Required Technical Skills:The resourceMUST have the following skills and experience:Three to five years of experience in application maintenance and general IT support; Good working knowledge of client/server applications in a Windows/Linux environment; Good working knowledge of Database Management; Very good knowledge of English (both written and verbal) is required.High school diplomaThe resourceSHOULD have the following skills and experience:At least three years of experience administering Microsoft Windows server, SQL Server databases and .NET applications.Good working knowledge of MySQL, RedHat Linux server, and Drupal applicationsGood working knowledge of global Active Directory Architecture, AWS and AzureFamiliarity with United Nations policy framework for International Public Sector Accounting Standards (IPSAS) or compliant operational concepts and processesKnowledge of another official United Nations language is desirableRequired Soft Skills:Ability to grasp complex concepts, logical and analytical approach to solving problemsAbility to work under pressure and with minimum supervisionGood interpersonal skills and ability to work in a team of diverse skillsWillingness to improve knowledge and skills and learn new technologiesDesirable certifications:Certifications and advanced training in Microsoft technologiesCertification and familiarity with ITIL concepts and processesTeleworking:Up to one day of teleworking per week is permitted.On-call:The consultant will participate in an on-call rotation, expected to be approximately one week per month depending on team size. Standby support and shift work may also be required.Key Information on On-Call Work and OvertimeImportant to note regarding On-Call Requirements & OvertimeOvertime Fees:Mondays to Saturdays: 125% of the daily ratesSundays & UNICC Public Holidays: 150% of the daily rates On-call Services#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88eh2b