BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better TomorrowTM by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey Tomorrow can't wait, let's shape it together
As Consumer & Supply Quality Manager , you lead cross-functional collaboration across all product categories, working closely with customers, factories, third-party manufacturers, area and central functions incl. category and consumer experience teams. You are responsible for ensuring the effective implementation of quality processes, compliance standards, and performance across the entire supply chain for the Italian market.
Your primary objective is to continuously enhance product and service quality for consumers, by strengthening Quality capabilities and driving awareness within the market. In this role, you are a key member of the SEE Quality team ,

with end-to-end accountability for driving improved quality across the supply chain for all product categories sourced to Italy from factories and third-party manufacturers.
You also contribute to factory-related inputs and partner with multiple functions across the organization, engaging a wide range of internal and external stakeholders. Principal Accountabilities Lead and implement continuous improvement initiatives across Italy EM, actively engaging stakeholders across Quality, Product, Supply Chain, Procurement, and Commercial. Partner with Above-Market Quality teams to ensure alignment, effective governance, and consistent elevation of quality standards.
Proactively identify gaps, execute improvement plans, and elevate performance risks through appropriate governance forums. Work closely with the Consumer Experience team to capture, analyze, and translate consumer feedback and complaint data into actionable improvement initiatives across relevant functions. Track and analyze a comprehensive set of quality KPIs end to end across logisti

Consumer & supply quality manager

Sales & account manager

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