Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88funo

FBK is redefining how Life Sciences & Healthcare companiesmanage public tenders.Si candidi ora: legga i dettagli del lavoro scorrendo verso il basso. Verifichi di possedere le competenze necessarie prima di inviare la candidatura.Our AI-powered platform brings the entire tender lifecycle into one place, from finding and qualifying opportunities to coordinating submissions and tracking results.By automating repetitive work and turning tender information into structured, actionable data, we help commercial and tender teams move faster, collaborate more effectively and focus on the opportunities that matter most.Today, FBK supports more than €10B in tenders every year across 120+ countries.We’re looking for an Engagement Associate to help more organizations transform how they manage and win public tenders.What's in it for youA product that's actually used and valued by global companiesCross-functional teams with real ownership and fast feedbackA front-row seat in how AI is changing enterprise softwareThe opportunity to work closely with customers and help them improve real business processesA clear path to grow your skills and take on more responsibilityFlexibility, support and people who love building things that matterThe teamYou will join our Account team within Professional Services, working alongside Engagement and Business Analysts and collaborating closely with Sales, Marketing, Product and Engineering.You will own a portfolio of existing customers, building trusted relationships, helping them achieve measurable outcomes with FBK and driving retention and expansion.As your product, domain and commercial judgement deepen, you will take on increasingly complex and strategic accounts.AI is part of both our platform and the way we work, helping us surface insights,



strengthen account planning and identify new opportunities.The work you'll doBuild trusted relationships with customers by understanding their business priorities, tender management processes and evolving goalsOwn the post-implementation customer journey, driving ongoing adoption, retention and account growth across your portfolioDevelop and maintain success plans with clear objectives, priorities and measurable outcomesMonitor product usage, customer health and engagement signals to identify risks, opportunities and areas requiring attentionRun regular business and value reviews to assess progress, outcomes and next prioritiesOwn renewals across your portfolio, from commercial conversations and negotiation through to contract signatureIdentify and develop expansion opportunities across new use cases, teams, business units, markets and additional FBK capabilitiesBuild business cases and commercial proposals that connect customer priorities with clear outcomesCoordinate the right internal teams to address risks, unblock adoption and move account priorities forwardShare customer feedback and market insights with Product and go-to-market teams to inform future prioritiesUse CRM and data to strengthen account planning, follow-up and commercial executionThe skills you bringFluency in English and Italian2–3 years of professional experience in customer success, account management, consulting,



sales or another customer-facing role, ideally in B2B SaaS or enterprise softwareBachelor's degree or equivalent experienceThe ability to build trusted relationships and work confidently with business stakeholdersCommercial confidence, with some experience in renewals, account growth or customer-facing commercial conversationsAnalytical thinking and the ability to connect customer priorities, product usage and business outcomesClear written and verbal communication, including the ability to present ideas and recommendations effectivelyA proactive and accountable approach to managing a portfolio, competing priorities and follow-throughGood judgement in spotting risks and opportunities and knowing when to involve the right internal teamsThe ability to learn quickly and understand complex products, processes and customer organizationsExperience managing enterprise, international or multi-country customersFamiliarity with CRM, customer success or product analytics toolsExposure to Life Sciences, Healthcare, tender management, bid management, procurement or related enterprise processesPractical use of AI tools for customer research, account planning, analysis or workflow automationWhat FBK can offer youThe opportunity to work in a unique and fast-growing field: Tender ManagementA growing team from diverse backgrounds to learn from and work withInvestment in your personal growth and skill development (career paths, L&D courses, mentorships and more)A unique combination of innovative atmosphere paired with great professionalism and self-responsible workCompetitive compensation package aligned with the performanceWe measure results, not effort. We teach, not supervise. xysqume We solve, not execute.#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88funo