Guest Service Assistant
Pubblicato il 04-10-2026 - hosco_abroad in Massa
Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality.
Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike. - JOB SUMMARYThe Guest Service Assistant is responsible to look after the guests and therefore organising their reservations, arrivals, in house stay, requests and departures.
She/he is also responsible to participate in all Hotel Services offered to the guests by displaying accurate, updated relevant information. - JOB DESCRIPTIONDuties and Responsibilities: Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities.
At Management discretion, direction may be given for tasks outside the scope of work described. - Guest satisfaction - To ensure materials is in place for reservation, arrivals, in house stay,
request, and departure. - To organize guest's reservation, arrivals, requests, in house stay, and departures. - To follow up on guests issues. - To ensure all customers requests are handling quickly and effectively. - Check registration cards to ensure that all details necessary have been recorded. - Update all existing and new guests' history files as and when new information arrives. - Monitor Guest comments cards and compile and distribute monthly guest comments. - Perform analysis of guest's comments for management on a monthly basis. - Compile and affect mailing lists when required by hotel. - Prepare and send all compliments letters in reply to guests who have filled in the comments cards. - Keep any records required for back up and future reference. - Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay