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Genesys
Genesys is seeking a senior leader to shape AI-powered customer experiences across CX orchestration platforms. You will partner with CX Advisors, Solution Consultants, and customer stakeholders to translate business KPIs into actionable technical priorities, design robust reference architectures, and drive rapid POC implementations.
You will lead cross-functional work, ensure compliance with security and privacy requirements, and push for measurable production outcomes through data-driven
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