Director of Rooms

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88hymu

Director of Rooms Hotel Excelsior Venice Lido Resort is one of Italy’s most iconic luxury hotels, celebrated for its unique beachfront setting, rich heritage and distinctive connection to Venice. As we continue the hotel’s repositioning into a leading luxury lifestyle destination, we are seeking an inspirational, commercially astute and highly visible Director of Rooms to lead and elevate our Rooms Division. Reporting directly to the General Manager, this pivotal leadership role has responsibility for Front Office, Guest Services, Housekeeping, Laundry, Reservations, Beach and Pool Operations, and the hotel’s boat service.

As Director of Rooms, you will lead the complete guest journey, ensuring seamless, personalised and memorable experiences from arrival through to departure. You will combine strategic thinking with a hands-on leadership style, maintaining a strong presence throughout the resort and working closely with departmental leaders to create a culture of accountability, collaboration, engagement and continuous improvement.

You will be the ultimate host of the resort: visible, approachable and genuinely connected to guests, colleagues and the daily operation. Lead and inspire all Rooms Division teams to deliver exceptional service and consistently high luxury hospitality standards. Shape and elevate the guest journey, ensuring every experience reflects the unique spirit of the Lido: relaxed, elegant and effortlessly refined.

Drive service excellence across Front Office, Guest Services, Reservations, Housekeeping, Laundry, Beach, Pool and Boat Operations. Develop and support departmental leaders, fostering a culture of pride, ownership, accountability and professional growth.



Champion an intuitive, personal and unscripted approach to service that goes beyond expectations.

Oversee

Beach and Pool Operations as integral extensions of the resort experience, bringing to life the charm of the cabanas and the rhythm of seaside living. Oversee the Excelsior boat service, ensuring safe, efficient and seamless connections between the resort and Venice.

Ensure

Housekeeping and Laundry deliver impeccable standards of cleanliness, presentation and attention to detail. Monitor and improve guest satisfaction, online reputation, service recovery and guest loyalty. Lead daily operational meetings and coordinate activities across the Rooms Division and the wider hotel.

Maximise rooms revenue through effective inventory management, forecasting, upselling and close collaboration with the Revenue and Commercial teams. Ensure the highest standards of presentation and maintenance throughout guest accommodation and public areas. Identify and implement opportunities to improve operational efficiency, service delivery and the overall guest experience.

Ensure full compliance with health and safety, maritime and pool safety requirements, security, data protection and company policies. Act as a visible ambassador for Hotel Excelsior Venice and its continued repositioning.



You will be an accomplished Rooms Division leader with significant senior-level experience in luxury hotels or resorts.

Senior Rooms

Division leadership experience within a luxury hotel, resort or high-end hospitality environment. Strong operational knowledge across Front Office, Guest Services, Reservations, Housekeeping and Laundry. Previous experience overseeing resort facilities such as beach, pool or leisure operations. Commercial awareness and experience managing budgets, labour costs, forecasting, productivity and revenue optimisation. Outstanding leadership, coaching and team-development abilities.

Experience with OPERA, BirchStreet and housekeeping or maintenance-tracking systems. Fluency in English; Italian is strongly preferred. We are looking for a modern luxury hospitality leader who understands that exceptional service is created through experience, emotion and genuine human connection.

You will be a true host who leads from the floor, inspires people and brings the Lido experience to life every day. You will balance creativity and service excellence with operational discipline, commercial performance and attention to detail. Competitive salary and performance-related premio.

Comprehensive benefits package. Career development opportunities within a prestigious luxury hospitality group. The opportunity to make a significant impact at one of Italy’s leading luxury hotels. If you are passionate about people, luxury hospitality and creating exceptional guest experiences, we would be delighted to hear from you.

Apply today and help shape the next chapter of Hotel Excelsior Venice Lido Resort.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88hymu