Senior Customer Success Architect

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88jfpk

Overview
As a Customer Success Architect, you enable value realization for Cisco Isovalent’s customers using Cilium Enterprise. You design and guide production rollouts, build deep technical relationships with stakeholders, and run workshops to demonstrate capabilities and tradeoffs. You collaborate with engineering, support, and partners to unblock issues and create training materials, reference architectures, and documentation. You stay passionate about OSS, Kubernetes, and cloud providers to deliver enterprise-grade, scalable networking and observability solutions.
Responsabilità Engage with assigned accounts to accelerate value realization and guide production rollouts
Build trusted technical relationships with customer stakeholders
Conduct customer workshops on product capabilities
Collaborate with engineering, support, and partners to unblock issues
Create workshops, training material, reference architectures, and documentation to add value




Translate customer domain knowledge to improve production reliability and scope of solutions
Maintain continuous expertise in OSS, Kubernetes, and cloud providers to design enterprise-grade solutions
Requisiti fondamentali 4+ years in advanced Kubernetes architectural components and their interrelations
3+ years leading or playing a critical role in helping customers adopt Kubernetes and cloud-native tech at scale in production
Proven experience with at least one major cloud provider (AWS, Azure, or GCP)
Demonstrated networking knowledge with in-depth Kubernetes networking understanding
Collaborative and cross-functional teamwork
Problem solving and coaching mindset
Clear technical communication and ability to distill concepts for customers
Open Source Software (OSS) experience
Kubernetes expertise
Cloud provider experience (AWS/Azure/GCP)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88jfpk