Company La Marzocco Group Location Scarperia E San Piero, Italia Functional Area After Sales Workplace type On site Compensation Starting from 35.000,00 EUR per year La Marzocco Srl , a leading manufacturer of high-end equipment for the specialty coffee industry, is looking for a After Sales Specialist to join its team at the Scarperia e San Piero (FI) or Milano (MI) ( To be defined during the interview process).
If you, too, believe that "service is not a department—it's an attitude," then this might be the right position for you.
Proactively manage the relationship with the distributor, with particular focus on after-sales service in your assigned sales territory, in order to build and strengthen a lasting and productive relationship;
Serve as the primary point of contact for the customer during the post-sale phase, supporting them in product-related decision-making processes and strategies, in collaboration with the Export Area Managers and Customer Care;

Develop training programs and provide technical training—both at the company's headquarters and at the customer's site—regarding the operation, maintenance, and use of the machines;
Demonstrate a strong aptitude for hands-on work, particularly in the mechanical field, by directly providing support at the point of sale, as well as during demonstrations and laboratory tests;
Collaborate with the Marketing department to organize events and create product-related content.
Diploma or Bachelor's degree in Mechanical or Electronic Engineering;
Professional background in mechanical or electronic engineering;
Strong inclination towards knowledge sharing and active engagement with the technology behind the company's products;
Strong public speaking skills, both in front of large audiences and in one-on-one interactions;
Fluency in English for use in client interactions and in delivering technical content during training sessions;
Dynamic, proactive, and positive attitude toward clients;
Willingness to travel across Italy

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