Supervisor
Pubblicato il 05-10-2026 - Harri in Roma
As an Floor Supervisor at Zuma, you’ll inspire the team to deliver exceptional service, uphold high standards, and ensure every guest enjoys an unforgettable experience. At Zuma, the service comes alive with our unique energy and you will be part of making that magic happen.
Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. This role will be based in Zuma Rome. Located in the iconic Palazzo Fendi, with a stunning restaurant and beautiful roof terrace overlooking the “eternal city”, this restaurant is an essential experience in Rome. Zuma Rome is proud to be part of the Azumi Collection.
Joining Zuma means becoming part of an inclusive global community that lives by three core values:
Honor the Mastery - we celebrate every detail, always striving for perfection– putting pride into everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do
Main Duties
Your key responsibilities will include:
- Lead and support the floor team, ensuring smooth and efficient service operations
- Demonstrate deep menu knowledge and ensure the team delivers accurate, exceptional service
- Address guest feedback and resolve issues promptly to enhance the dining experience
- Train and mentor team members, helping them develop their skills and maintain high standards
- Oversee cleanliness and adherence to health and safety regulations throughout service
- Coordinate with kitchen and bar teams to ensure seamless communication and service flow
What We Look For
Our ideal candidate embodies our values and brings:
- A genuine love for culinary experiences & a passion for Japanese cuisine
- Proven experience as a floor supervisor in a luxury high-volume restaurant
- An approachable, motivational leader who thrives in nurturing team talent
- Naturally friendly, customer-oriented, and skilled at creati