After Sales International Operations Manager
Pubblicato il 05-10-2026 - Linkedin in Napoli
Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.
Job Overview In this role,
you will be responsible for the performance of the Authorized Repairer network through a full performance management cycle: KPI analysis → gap identification → action plan definition → results monitoring. You will contribute to revenue growth, the development of upselling opportunities, aftersales customer retention, and increased workshop traffic across the dealer network.
Your Responsibilities Drive Parts & Accessories revenue, retention and upselling vs target; size network potential through KPI and geo-marketing insights. Drive Authorized Repairers Commercial Policy and target setting together with the NSC in accordance with Regional guidelines. Analyze KPIs, diagnose gaps, agree action plans and follow up on impact with NSCs and priority dealers. Lead structured performance reviews; coach NSC and field force on commercial routines, customer experience and service retention. Ensure adoption of central programs, co