05 ott - Milano
Pharma Point
Tender & Customer Operations Manager (Milan based)
Pharma Point, on behalf of Cytokinetics, is looking for a Tender & Customer Operations Manager to join the Italian organisation.
Position Summary
Cytokinetics is seeking a proactive and hands‑on Tender & Customer Operations Manager to support the company’s growth in the Italian pharmaceutical market.
The role combines responsibility for public tender management with selected customer service and commercial operations activities.
The successful candidate will ensure timely and compliant participation in public procurement procedures, maintain contract and pricing administration, and act as a key operational contact for customers, distributors and internal stakeholders.
The position is designed for a dynamic and growing organisation and requires a pragmatic individual who can balance strategic tender management with day-to-day operational execution.
Reporting To: Sr Director Market Access & Government Affairs
Key Responsibilities
Tender Management
- Manage the end-to-end tender process for public and hospital procurement opportunities.
- Monitor national, regional and local tender publications and identify participation opportunities.
- Coordinate the preparation, review and submission of tender documentation within required deadlines.
- Liaise with external tender agencies and procurement platforms when applicable.
- Support coordination and internal alignment on pricing, commercial terms and tender strategy.
- Maintain tender trackers and ensure accurate reporting of opportunities, submissions, awards and contract expirations.
- Monitor tender outcomes and communicate results to internal stakeholders.
- Support forecasting and business planning through tender pipeline analysis.
- Ensure compliance with company procedures, public procurement regulations and industry requirements.
- Provide legal guidance on tender-related matters, including contractual clauses, public procurement requirements, commercial ter
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