05 ott - Milano
Reply
Questa posizione è in Reply
Il processo di selezione sarà interamente gestito Reply.
Questa occasione è disponibile in Torino - Italy, Milano - Italy.
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✅ What You’ll Do Join Reply as a Junior Digital Service Manager and play a key role in ensuring our clients get the most out of our advanced Supply Chain solutions based on LEA Reply ™, our proprietary digital platform.
- Partner with international clients to maximize the value of our Supply Chain platform, becoming a trusted advisor for service excellence.
- Drive incident coordination and service governance by leveraging Jira Service Management , data insights and structured problem-solving.
- Transform operational data into meaningful recommendations, identifying opportunities to improve service quality, customer experience and operational efficiency.
- Lead Service Review meetings with customers and partners, turning performance metrics into actionable improvement plans.
- Monitor service performance, SLA compliance and contract health while contributing to strategic service evolution and business growth.
- Collaborate with multidisciplinary teams across consulting, product development and operations to deliver innovative service solutions.
- Contribute to continuous improvement initiatives , automation opportunities and AI-driven service evolution, helping redefine the way enterprise support is delivered.
- Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation.
✅ What we are looking for
- Strong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams.
- Confidence in using data and KPIs to drive decisions and support negotiations.
- Excellent academic track record in STEM subjects or Management Engineering.
- Previous experiences in challenging contexts is a plus.
- ITIL certifications or strong familiarity with ITIL frameworks is a plus.
- Experience in Supply Chain
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